Privacy Policy

Privacy Policy

Effective Date: May 2025

This Privacy Policy explains how DewLume (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website www.dewlume.com, make a purchase, or otherwise interact with us.
DewLume is operated by FORCERISE LTD, a company registered in the United Kingdom.

By using our services, you agree to the practices described in this policy.

1. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or operational needs. When changes are made, we will revise the effective date and post the updated policy on this page.

2. Information We Collect

A. Information You Provide

• Name, email address, phone number
• Billing and shipping address
• Account login details (if applicable)
• Purchase history and saved preferences
• Communications with customer support

B. Information We Collect Automatically

• Device type, browser, and IP address
• Pages visited and site interactions
• Cookies and similar tracking technologies

C. Information from Third Parties

• Shopify (our e-commerce platform)
• Payment processors
• Marketing and analytics platforms (e.g., Meta, Google)

3. How We Use Your Information

• Process and fulfill orders
• Provide customer support
• Manage your account and preferences
• Send service-related and promotional emails
• Detect and prevent fraudulent activity
• Comply with legal obligations

4. Cookies

We use cookies and similar technologies for:

• Website functionality
• Shopping cart management
• Personalization
• Analytics and performance tracking

For more details, see Shopify’s Cookie Policy.

5. Information Sharing

We may share your information with:

• Service providers (e.g., Shopify, payment gateways, shipping carriers)
• Marketing and advertising partners (for targeted promotions)
• Legal authorities when required by law

We do not sell your personal information.

6. User-Generated Content

Any content you submit publicly (e.g., reviews) may be visible to others. Please avoid sharing personal data in public sections of our site.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

8. Data Security & Retention

We implement standard security measures to protect your data, but no method is 100% secure.

We retain your information only as long as necessary to operate our services or as legally required.

9. Your Rights

Depending on your location, you may have rights to:

• Access or update your data
• Request deletion
• Withdraw consent
• Object to or limit processing
• Request data portability

To make a request, contact us at dewlumecompany@gmail.com.

10. Children

Our services are not intended for children under 16. We do not knowingly collect data from minors.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is used, please contact:
📧 dewlumecompany@gmail.com